Contract Performance Period : December 18, 2024 - December 31, 2025
Job Location : Washington, DC - On Site locations (unless directed otherwise), with core work hours from 9:30 am -6:00 pm (40 hours per week). A minimum of 1-2 days per week on-site support is required.
Direct Hire : Hourly- Contractual through 31/12/2025, with possibility for extension
Pay Range : Depending on Experience
Travel Requirements : On Site /Hybrid at Washington, DC locations (unless directed otherwise), with core work hours from 9:30 am -6:00 pm (40 hours per week). The specialist who fills this position will be required to work a set schedule that may require infrequent late-night or Saturday work. A minimum of 1or 2 days per week on-site support will be required.
Working Remotely : On Site/Hybrid at Washington, DC locations (unless directed otherwise), with core work hours from 9:30 am -6:00 pm (40 hours per week). The specialist who fills this position will be required to work a set schedule that may require infrequent late-night or Saturday work. A minimum of 1 or 2 days per week on-site support will be required.
Project Description :
Seeking a Mid-Level Information Systems Specialist with strong IT helpdesk support experience to provide onsite and remote desktop Tier 1 and Tier 2 technical support. This contractor position will be in support of the Client's Help Desk and the specialist who fills this position will be required to work a set schedule that may require infrequent late-night or Saturday work. The regular hours of service will be 9:30 a.m. – 6:00 p.m. The successful candidate for this position is eligible to work 40 hours a week, as required by the manager. Period of Performance: To begin upon award, effective 12/18/2024 to 12/31/2025, with the possibility for extension. Place of Performance: Washington, DC locations(s) primary. Requirement for 1-2 days of onsite work per week is required.
Qualification Requirements :
The candidate should demonstrate strong technical knowledge and experience with Unix/Linux and Microsoft Office 365 Suite (e.g., Word, Excel, OneNote, PowerPoint), Outlook for Microsoft 365, Active Directory, Microsoft Teams, SharePoint Online/OneDrive, HP Desktops/Laptops/Tablets, Dell Desktops/Laptops/Tablets, Microsoft Surface Laptops/Tablets, and Microsoft Windows 10 and 11. The successful candidate will be expected to interface with internal customers and various technical support teams. **US citizenship is a requirement. ***Preference will be given to those with an active Public Trust clearance or higher. • At least seven years of overall IT experience, including a minimum of five years of experience providing general help desk support with working knowledge of opening and maintaining help desk cases using IT Service Management (ITSM) tools such as ServiceNow, BMC Remedy, or similar. • At least two years’ experience in desktop/laptop troubleshooting and IT systems monitoring or operations support. • At least two years supporting UNIX/Linux. • At least five years supporting Microsoft Windows 10 and 11, Microsoft Office (2016 and O365), and Microsoft Outlook. • Strong Level 1 network and VPN diagnosis and troubleshooting skills. • Knowledge of iPhone or similar smart phone enterprise support. • Strong multi-tasking skills and demonstrated analytical and problem-solving skills. • Excellent written and oral communications are required as this position will interface with customers in-person, telephone, Teams chat messages, and ticketing system. Ability to accurately summarize and document customer interactions is required. • Strong interpersonal and communication skills. Must be able to work with technical and non-technical staff at various levels of the organization. • Familiar with maintaining documentation and communication via Microsoft Office solutions such as Teams, SharePoint, Excel, Word, and Outlook. Advanced skills in Excel are a plus. • Ability to troubleshoot and diagnose PC hardware. • Ability to work independently and within a team.
Skills Requirements :
• BS/BA in Information Systems, Computer Science, or related field • HDI or SDI Certification • ITIL Certification • Linux OS experience
Responsibilities :
• Provide technical support to Board of Governors employees working in a hybrid environment. • Diagnose and troubleshoot general desktop support inquires (i.e., resolving problems with software, hardware, configurations, etc.), including laptop, workstations, and peripherals. • Research, resolve, and respond to customer inquiries received by phone, email, and chat in a timely manner. • Follow up with customers to confirm issue resolution and satisfaction. • Write concise summaries of customer interactions that are accurate, thorough, and timely. • Set up onsite workspaces with laptop, monitors, and peripherals. • Acquire and maintain understanding of organizational policies and procedures to ensure accurate solutions are delivered to customers. • Demonstrate commitment to quality and customer service.
Job ID : 1450
Job Location : Washington, DC - On Site locations (unless directed otherwise), with core work hours from 9:30 am -6:00 pm (40 hours per week). A minimum of 1-2 days per week on-site support is required.
Direct Hire : Hourly- Contractual through 31/12/2025, with possibility for extension
Pay Range : Depending on Experience
Travel Requirements : On Site /Hybrid at Washington, DC locations (unless directed otherwise), with core work hours from 9:30 am -6:00 pm (40 hours per week). The specialist who fills this position will be required to work a set schedule that may require infrequent late-night or Saturday work. A minimum of 1or 2 days per week on-site support will be required.
Working Remotely : On Site/Hybrid at Washington, DC locations (unless directed otherwise), with core work hours from 9:30 am -6:00 pm (40 hours per week). The specialist who fills this position will be required to work a set schedule that may require infrequent late-night or Saturday work. A minimum of 1 or 2 days per week on-site support will be required.
Project Description :
Seeking a Mid-Level Information Systems Specialist with strong IT helpdesk support experience to provide onsite and remote desktop Tier 1 and Tier 2 technical support. This contractor position will be in support of the Client's Help Desk and the specialist who fills this position will be required to work a set schedule that may require infrequent late-night or Saturday work. The regular hours of service will be 9:30 a.m. – 6:00 p.m. The successful candidate for this position is eligible to work 40 hours a week, as required by the manager. Period of Performance: To begin upon award, effective 12/18/2024 to 12/31/2025, with the possibility for extension. Place of Performance: Washington, DC locations(s) primary. Requirement for 1-2 days of onsite work per week is required.
Qualification Requirements :
The candidate should demonstrate strong technical knowledge and experience with Unix/Linux and Microsoft Office 365 Suite (e.g., Word, Excel, OneNote, PowerPoint), Outlook for Microsoft 365, Active Directory, Microsoft Teams, SharePoint Online/OneDrive, HP Desktops/Laptops/Tablets, Dell Desktops/Laptops/Tablets, Microsoft Surface Laptops/Tablets, and Microsoft Windows 10 and 11. The successful candidate will be expected to interface with internal customers and various technical support teams. **US citizenship is a requirement. ***Preference will be given to those with an active Public Trust clearance or higher. • At least seven years of overall IT experience, including a minimum of five years of experience providing general help desk support with working knowledge of opening and maintaining help desk cases using IT Service Management (ITSM) tools such as ServiceNow, BMC Remedy, or similar. • At least two years’ experience in desktop/laptop troubleshooting and IT systems monitoring or operations support. • At least two years supporting UNIX/Linux. • At least five years supporting Microsoft Windows 10 and 11, Microsoft Office (2016 and O365), and Microsoft Outlook. • Strong Level 1 network and VPN diagnosis and troubleshooting skills. • Knowledge of iPhone or similar smart phone enterprise support. • Strong multi-tasking skills and demonstrated analytical and problem-solving skills. • Excellent written and oral communications are required as this position will interface with customers in-person, telephone, Teams chat messages, and ticketing system. Ability to accurately summarize and document customer interactions is required. • Strong interpersonal and communication skills. Must be able to work with technical and non-technical staff at various levels of the organization. • Familiar with maintaining documentation and communication via Microsoft Office solutions such as Teams, SharePoint, Excel, Word, and Outlook. Advanced skills in Excel are a plus. • Ability to troubleshoot and diagnose PC hardware. • Ability to work independently and within a team.
Skills Requirements :
• BS/BA in Information Systems, Computer Science, or related field • HDI or SDI Certification • ITIL Certification • Linux OS experience
Responsibilities :
• Provide technical support to Board of Governors employees working in a hybrid environment. • Diagnose and troubleshoot general desktop support inquires (i.e., resolving problems with software, hardware, configurations, etc.), including laptop, workstations, and peripherals. • Research, resolve, and respond to customer inquiries received by phone, email, and chat in a timely manner. • Follow up with customers to confirm issue resolution and satisfaction. • Write concise summaries of customer interactions that are accurate, thorough, and timely. • Set up onsite workspaces with laptop, monitors, and peripherals. • Acquire and maintain understanding of organizational policies and procedures to ensure accurate solutions are delivered to customers. • Demonstrate commitment to quality and customer service.
Job ID : 1450
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