Case study · Sectorly.ai

Sectorly.ai Platform

One governed AI platform, tailored to each industry

Brand
Sectorly.ai
Sector
Hospitality, healthcare, arts and services
Products
ChatBot, Tourism, Performing Arts, Appointment, Medical
AI models
Google Gemini, or the customer’s own AI account
Delivery
Hosted, managed cloud service

The challenge

Businesses want AI assistants, but most chatbots are hard to trust: they invent prices and opening hours, can’t be reviewed before going live, and need developers for every change. Different industries also need different things — a hotel guest, a patient and a theatergoer ask very different questions, and some assistants must only be available to current guests or members.

The solution

Sectorly.ai is a family of AI platforms on a shared, governed core. Businesses describe themselves through a guided questionnaire, every answer source goes through review before visitors see it, and each industry product adds what that sector needs — stay-based guest access for hotels, team calendars for appointments, live Tessitura data for venues, clinical references for practices.

Setup needs no developers: a two-line snippet or a WordPress plugin puts the assistant on any website.

How it works

Channels

  • Website bubbleTwo-line snippet or WordPress plugin
  • Full-page chat
  • QR codes & home-screen app
  • Voice calls
Conversations

Sectorly.ai platform

  • Knowledge & versionsDraft → check → review → live
  • Assistants & personasPer audience, language and schedule
  • Access controlOpen, recognition or invitation-only
  • AnalyticsVolumes, trends, watch words
Confirmed actions

Integrations

  • Booking & ticketingIncluding Tessitura
  • CRMHubSpot, Salesforce
  • Help deskZendesk, Freshdesk
  • MessagingSlack, Teams, email, SMS
Built in
  • Data separated per business
  • Encryption in transit & at rest
  • Automatic retention
  • SSO, roles & audit log
  • Never used to train AI models
Every channel talks to the same governed core; actions in connected systems happen only after the customer confirms.

The product family

  • AI ChatBotA configurable, governed assistant for any business website.
  • TourismAn AI concierge for hotels, resorts, villas and short-term rentals.
  • Performing ArtsA Tessitura-connected box office assistant.
  • AppointmentTeam scheduling, booking pages, reminders and payments.
  • MedicalAI-assisted practice management for clinicians.

The shared core: AI ChatBot

Every Sectorly product builds on the same assistant engine — so accuracy controls, consent handling and security work the same way everywhere.

  • Answers you approve

    Replies come from information the business has supplied and approved. Strict mode answers only from that; flexible mode may add well-known public facts but never invents prices, availability, hours or policies.

  • Quality checks & versions

    Draft, check, review and live stages. Automated checks flag conflicts, gaps and duplicates; every approval is a version that can be compared or restored.

  • Leads & consent

    Contact details collected by form or in conversation, one record per customer, consent recorded and re-requested, export to CRM.

  • Requests & actions

    Live system lookups and multi-step flows built in a visual designer, plus requests routed to the right team. Connected tools always ask the customer before changing anything.

  • Voice

    Natural voices, hands-free calls that can be interrupted, and language switching mid-call — with daily limits to control cost.

  • Multilingual

    Detects the visitor’s language and replies in it, with per-language greetings and starter prompts.

  • Guest & member access

    Open, recognition or invitation-only modes; branded QR cards per room, seat or member; access limited to a stay, term or season.

  • Analytics

    Messages, conversations and visitors over time, with watch words that track topics such as refunds or allergies.

Tourism

  • Check-in & check-out

    Pre-arrival questions, check-in instructions and late check-out — without the front desk.

  • Private guest access

    Access codes tied to the stay and in-room QR codes; the concierge switches off at departure.

  • Bookings & upselling

    Room inquiries, upgrades and special requests, with suggestions for spa, dining and excursions.

Appointment

  • Calendars & rules

    Google, Outlook and Apple Calendar sync; working hours, buffers and minimum notice.

  • Teams & reminders

    Round-robin and collective scheduling, with email and SMS reminders.

  • Pages & payments

    Branded, embeddable booking pages, Stripe payments and booking analytics.

Medical

  • Patients & progress

    Patient records, visit logs, timelines and automated progress summaries.

  • AI chat & suggestions

    Plain-language questions about patients and suggestions that support — never replace — clinical judgment.

  • Clinical references

    Medication, illness (with ICD codes) and lab test databases.

The Performing Arts product is covered in the AI Chatbot for Tessitura case study.

Industries served

  • Hotels & resorts
  • Performing arts
  • Clinics & practices
  • Restaurants & bars
  • Schools & members’ clubs
  • Tourism & rentals
  • Professional services
  • Retail
  • Agencies (white-label)

Commercial model

Usage-based billing per message with a live balance, monthly plans or term contracts, and the option to use your own Google Cloud AI account. Volume, bundle and white-label terms for agencies and partners.

Visit sectorly.ai

More case studies

Contact us

Want something similar?

Tell us about your organization and the systems involved — we’ll show you what’s possible.

Contact us

Choose which optional technologies we may use. You can change this at any time from the “Cookie settings” link at the bottom of every page.