AI Assistants & Chatbots
Answers from your data — on your website, by voice and inside your systems
We design, build and run AI assistants that know your organization: they answer from information you’ve approved, look things up in your live systems, take simple actions — and hand over to your people when they should.
Not just another chatbot
Most website chatbots are either rigid decision trees or general-purpose AI that answers confidently from the open internet. Neither is good enough when the question is “are there seats left on Saturday?”, “what’s your cancellation policy?” or “can I check in late?”.
The assistants we build are grounded: each answer is drawn from your approved knowledge or from a live lookup in your own systems. When the assistant doesn’t know, it says so and offers a way to reach your team — it never invents prices, availability, hours or policies.
Under your control
Everything the assistant knows goes through review before visitors see it, and every version is kept so you can compare or roll back. You decide which systems it can read, which actions it can take, and which require the customer to confirm.
Conversations are kept only as long as you choose, data is separated per organization, and we use AI services configured so your conversations aren’t used to train their models.
How an assistant works
Visitors & staff
- Website widgetOr full-page chat
- VoicePhone, web or kiosk
- QR & mobileRooms, seats, member cards
- Teams or SlackFor internal assistants
The assistant
- Approved knowledgeReviewed, versioned content
- Instructions & personasTone, rules, what not to do
- ContextPage, time, who is asking
- AI modelGemini, GPT or Claude — your choice
Actions & systems
- Live lookupsVia APIs or MCP servers
- Requests to your teamEmail, Teams, Slack, help desk
- Leads to your CRMWith recorded consent
- Human handover
- Review & approval
- Version history
- Retention rules
- Roles & audit log
- Usage limits
What our assistants can do
Grounded answers
Replies come from your approved content and live systems — not from whatever the model happens to remember.
Real actions
Check availability, look up an order, book an appointment, route a request — through tools you define and approve.
Text and voice
The same assistant on your website, as a full-page chat, behind a QR code or on a hands-free voice call.
Multilingual
Detects the visitor’s language and answers in it, without multilingual staff.
Handover to people
When a question needs a person, the assistant says so honestly and routes the conversation to the right team.
Access control
Open to everyone, recognizing known guests, or invitation-only for members, students or staff.
Consent & leads
Collect contact details with recorded consent, and send them to your CRM.
Insight
See what people ask, what goes unanswered and which topics are trending.
Where they work
Customer service
Answer common questions around the clock and hand the rest to your team with full context.
Ticketing & box office
Shows, seats and bookings from your ticketing system, with checkout on your own site.
Hospitality
A digital concierge for guests, from pre-arrival questions to late check-out.
Appointments
Book, reschedule and remind — connected to your team’s calendars.
Members & students
Private assistants that only current members, students or guests can use.
Internal help desks
IT, HR and policy questions answered for staff, from your own documentation.
Platform or custom build?
Most organizations start on our Sectorly.ai platform; some need an assistant built into their own cloud. We do both.
| Sectorly.ai platform | Custom build | |
|---|---|---|
| Best for | Customer-facing assistants with standard channels | Unusual workflows, internal systems, strict hosting rules |
| Time to launch | Fastest — configure, don’t code | Longer — designed and built for you |
| Hosting | Managed cloud service | Your Azure, AWS or Google Cloud account |
| Integrations | Built-in connectors, APIs and MCP servers | Anything with an API, plus custom MCP servers |
| Pricing | Usage-based plans | Project plus running costs |
How we deliver
Discover
Agree what the assistant should handle, for whom, and what it must never do.
Teach
Gather and approve the knowledge it answers from: FAQs, policies, product and venue information.
Connect
Wire up the systems it needs — read-only first — in a test environment.
Launch
Embed it on your site and channels, with your branding and voice.
Improve
Review real conversations, fill gaps and add capabilities over time.
Contact us
Put an assistant to work
Tell us who it should help and what it should know, and we’ll show you what it could look like on your own content.
- 202.747.3355
- [email protected]
- 1717 K St., N.W. Suite 900, Washington, DC 20006