Enterprise AI Integration
AI in the systems your organization already runs
The value of AI comes from connecting it to your data and your processes. We integrate AI into the tools and systems your people use every day — with the security, governance and oversight an enterprise needs.
From pilots to everyday work
Many organizations have tried AI in pockets — a chatbot here, a few licences there — without changing how work actually gets done. The gap is integration: AI that can’t see your documents, your customers or your case history can only offer generic help.
We connect AI to the systems that hold your knowledge and run your processes, so it can answer with your information and act within your workflows.
Without losing control
Enterprise integration has to respect the controls you already have. People should only get answers from content they’re allowed to see; actions should follow your approval rules; and every request should be traceable.
We design integrations with your IT and security teams from the start, using your identity provider, your cloud and your policies.
How a knowledge assistant works
Your content
- SharePoint & file shares
- Intranet & wikis
- CRM & case history
- Databases
Indexing
- Extract & splitText from files and records
- Embed & indexVector and keyword search
- Permissions syncedWho may see each source
Assistant
- RetrieveOnly sources this user may see
- AnswerGrounded in those sources
- CiteLinks back to the originals
Your people
- Microsoft Teams
- Web or intranet
- Inside your apps
- Single sign-on
- Audit log
- Data stays in your cloud
- Quality evaluation
Where we integrate AI
Knowledge assistants
Answers from your documents, intranet and policies — respecting who is allowed to see what.
Collaboration tools
AI where people already work: Microsoft 365 and Teams, Slack and Google Workspace.
CRM & service desk
Salesforce, HubSpot, Dynamics 365, Zendesk and Freshdesk — summaries, drafting, triage and next steps.
Workflow automation & agents
Multi-step processes that combine AI with approvals, so routine work moves faster and people decide.
Documents & forms
Extraction and classification feeding straight into the systems that need the data.
Your own systems
Line-of-business and legacy applications connected through APIs and secure MCP servers.
Agents with a human in the loop
For processes — not just questions — we build agents that do the legwork and let people make the decisions.
Trigger
- New ticket, form or email
- Scheduled task
AI agent
- Gathers contextFrom the systems it may use
- Drafts the outcomeReply, record, recommendation
Person
- Reviews & approvesOr edits and sends back
Systems
- Record updated
- Action logged
Enterprise governance, built in
Identity & access
Single sign-on and role-based permissions, checked on every request.
Data protection
Redaction of sensitive fields, data kept in your cloud and region, and AI services configured not to train on your data.
Human in the loop
Approval steps for any action that changes data or reaches customers.
Audit & monitoring
Logs of every request and action, quality reviews of real conversations, and usage limits.
Evaluation
Test sets and checks that measure answer quality before and after every change.
Policy & training
Practical AI usage policies and training, so staff use the tools well and safely.
Measuring success
Every rollout starts with agreed measures, tracked from the pilot onwards, so decisions to scale are based on evidence:
Adoption
Who uses it, how often, and for which tasks.
Time saved
Measured against how the same work was done before.
Answer quality
Accuracy on test sets and on reviewed real conversations.
Risk
Escalations, blocked actions and data-protection events.
From pilot to organization-wide
Discovery
Find the processes where AI will save the most time, and the systems involved.
Architecture
Design the integration, permissions and data flows with your IT and security teams.
Pilot
Roll out to one team, measure the results and refine.
Scale
Extend to more teams and systems on the same governed foundation.
Support
Ongoing monitoring, updates and improvements.
Related: Knowledge Base & RAG builds the company-wide knowledge base behind these assistants, Custom MCP Servers connect your systems to Claude, ChatGPT and Gemini, and Private AI Cloud covers isolated AI environments in your own cloud account.
Contact us
Let’s talk about your project
Send us a message and a member of our team will get back to you.
- 202.747.3355
- [email protected]
- 1717 K St., N.W. Suite 900, Washington, DC 20006