Contract Performance Period : June 7, 2026 - December 31, 2026
Job Location : Washington, DC location(s) (Metro Access) On-Site 5 days/week.
Direct Hire : Term: through 31/12/2026, with a strong possibility of extension
Pay Range : Depending on Experience
Travel Requirements : Washington, DC location(s) (Metro Access) On-Site 5 days/week.
Working Remotely : Not possible
Project Description :
US Citizenship required
Qualification Requirements :
Skills Requirements :
Responsibilities :
Job ID : 1552
Job Location : Washington, DC location(s) (Metro Access) On-Site 5 days/week.
Direct Hire : Term: through 31/12/2026, with a strong possibility of extension
Pay Range : Depending on Experience
Travel Requirements : Washington, DC location(s) (Metro Access) On-Site 5 days/week.
Working Remotely : Not possible
Project Description :
We are seeking a Senior Product Manager to lead the strategy, stakeholder engagement, prioritization, and roadmap of an enterprise workflow management platform. This role will partner with cross-functional teams to deliver streamlined, user-centric solutions for how employees request services, resolve incidents, and fulfill mission-critical operational needs.
US Citizenship required
Qualification Requirements :
- Minimum 6 years of direct product management experience, with at least 3 years managing enterprise platforms
- Proficiency in requirements gathering, data analysis, and KPI-driven prioritization and decision making
- Expertise in stakeholder management
- Proficiency in user story writing and backlog management
- Experience with Agile/Scrum delivery methodologies
- Proven experience delivering user-centric workflow management solutions
- Deep understanding of ITSM principles and frameworks
- Experience managing helpdesk/service desk operations and workflows
- Knowledge of change management and incident management processes
- Experience working with ServiceNow
Skills Requirements :
- Enterprise platform product management
- Requirements gathering and data analysis
- KPI-driven decision making and prioritization
- User story writing and backlog management
- Agile/Scrum methodologies
- ITSM principles and frameworks
- ServiceNow
- Stakeholder communication (technical and non-technical)
- User research and journey mapping
- Workflow and service desk operations
Responsibilities :
- Manage the end-to-end product strategy and roadmap for the platform
- Partner with teams to define and deliver core foundational workflows and capabilities for ITSM
- Collaborate with business, IT, security, and compliance teams to gather requirements and translate them into clear product specifications and priorities
- Deeply understand user needs and pain points across different personas to drive intuitive, scalable, and compliant solutions
- Lead discovery efforts including user research, journey mapping, and workflow design
- Balance short-term delivery with long-term platform strategy to support scalable solutions
- Define success metrics and continuously measure, iterate, and improve the product based on usage data and user feedback
- Communicate product vision, progress, and tradeoffs clearly to both technical and non-technical stakeholders
Job ID : 1552
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